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FAQ - Frequently Asked Questions

Häufig gestellte Fragen auf einen Blick

1. What is a domain?
2. How to register a domain?
3. Which domains can be registered?
4. How to cancel my domains/services?
5. How to order a webhosting package to an already existing domain?
6. How to integrate a parked domain or a domain with webforwarding / IP Pointing into my webhosting package?
7. How is payment to be effected?
8. How to register another domain to my webhosting package?
9. How to order a web forwarding to an already existing domain?
10. With which name will the domains be registered?
11. I already have a domain. How can I change to SPRIT.ORG?
12. I have my domain with another provider. Can I integrate them into my account at SRIT.ORG?
13. What does domain parking mean?
14. How do I access the customer area?
15. Can I load guestbooks and forums into my web presence?
16. How do I publish my web presence?
17. How do I configurate my web forwarding?
18. I would like to extend my domain parking and realise a web presence!
19. How secure is my data?
20. How secure is the server?
21. What is a subdomain?
22. What does E-Mail forwarding mean?
23. What is a POP3 E-Mail Account?
24. What is a web forwarding?
25. What does IP Pointing mean?
26. Where do I find important forms?

1. What is a domain?

A domain is comparable to your address (e.g. www.YourName.at). Every name (domain) on the Internet can only be granted once. The first part (your name) describes your company, person, operation area or product. The second part (.com,.net,.org,.at) the country code or the operation are of your company.

EU domain names:
.EU domain - since April 7th, 2006 it is possible for every citizen and every company of the European Union to register a domain with the ending .EU.

Austrian domain names:
.AT - suitable for every Austria-related content
.CO.AT domain - .CO stands for company. Interesting especially for companies
.OR.AT domain - .OR stands for organisation. For clubs, NGOs etc.

International domain names:
.com domain - the most popular ending ever
.net domain - .NET stands for network .ORG domain -
.ORG stands for organisation
.INFO domain - stands for information
.BIZ domain - short for business - alternative to .COM

Germany:
.DE domain - .DE stands for Germany (only owners with German address allowed)

2. How to register a domain?

In order to register a domain with SPRIT.ORG please enter requested domain in our domain query 'Enter requested domain' and select the requested endings. The next step is to select between the domain names available. If you would like to order an additional webhosting package or a web forwarding, you will have the possibility to select between our additional services in the next step.

3. Which domains can be registered?

Basically every domain can be registered with the limitation of protected brands. Furthermore a domain name has to consist of min. 3 and max 63 signs and must not show special signs, umlauts and blanks. Furthermore the domain name must not show a hyphen on 3rd position even though there is a hyphen on 4th position.

4. How to cancel my domains/services?

You can find the forms for cancellations, transfer, changes of data, etc. on www.sprit.org/en/forms

5. How to order a webhosting package to an already existing domain?

You can do that in your customer area under the menu point Domains by clicking on Service - change.

6. How to integrate a parked domain or a domain with webforwarding / IP Pointing into my webhosting package?

You can do that in your customer area under the menu point Domains by clicking on Service - change.

7. How is payment to be effected?

You can pay either with credit card (VISA, MasterCard) or bank transfer. Payment via credit card is enabled in the last step of the order procedure or can be done in the customer area, for bank transfers you will receive a payment form. The detailed payment terms can be found on your invoice which is sent to you via post or shown in the customer area.

8. How to register another domain to my webhosting package?

Simply enter your required domain into our domain query and click 'GO!'. Moving forward you will have the possibility to integrate this domain in a already existing webhosting package. Here the statement of your username and password for the relating webhosting package is necessary.

9. How to order a web forwarding to an already existing domain?

You can do that in your customer area under the menu point Domains by clicking on Service - change.

10. With which name will the domains be registered?

The domains will be registered with your name and address that you have provided when stating the owner information. The data can be seen in your customer area under the menu point 'Domains'.

11. I already have a domain. How can I change to SPRIT.ORG?

For this enter your domain on www.sprit.org under
Check Domain:
, and click next. Then choose transfer.

12. I have my domain with another provider. Can I integrate them into my account at SRIT.ORG?

Yes, you can integrate every domain into your account at SPRIT.ORG free of charge. Hereby SPRIT.ORG takes care of the entire technical administration of the domain, the settlement can continuously be effected via your domain registrar. This is especially suitable for all domain endings not supported by SPRIT.ORG. You can do this in your customer area under the point 'Domains'. Simply set up your domain under the point 'External domains' and inform your provider about the DNS data of SPRIT.ORG. This and further information can be found in the customer area, as well.

13. What does domain parking mean?

Everybody who only would like to save a name on the Internet but is currently not planning an Internet appearance, can use our domain parking service free of charge. At any time you have the possibility to integrate the domain into webhosting package or to switch to web forwarding/IP Pointing. How to order domain parking: Simply enter your desired domain into our domain query, select your ending and click 'GO'.

14. How do I access the customer area?

At www.sprit.org in Customer Area please enter your username and password you have selected when placing the order and click Login!

15. Can I load guestbooks and forums into my web presence?

Our webhosting package not only supports CGI but also PHP4 scripts. So forums, data bases, guestbooks, etc. can be realised.

16. How do I publish my web presence?

This is possible either via FTP Client (e.g. FireZilla), via Frontpage, via Macromedia, Dreamweaver as well as nearly every other common HTML editor. All further details can be found in your customer area under the menu point 'Webspace'.

17. How do I configurate my web forwarding?

Simply login to your customer area and choose 'Domains' from the menu. All further details can be found there. Changes will be implemented immediately.

18. I would like to extend my domain parking and realise a web presence!

At any time you can integrate your parked domain into your webhosting package or upgrade it to a web forwarding.

You can do that in your customer area under the menu point Domains by clicking on Service - change.

19. How secure is my data?

We correctly meet all requirements based in the data protection law.

20. How secure is the server?

According to our GTC we guarantee a 98% availability on our services. In case the server is not available for longer than 48 hours within one month, you have the right to demand a credit for the fees paid for this month.

21. What is a subdomain?

A subdomain is a self-contained Internet address and ends with the corresponding domain. Provided you have the Internet address resp. domain http://www.myhomepage.at and you would like to divide it into the areas Office, Support and Accounting, you have the possibility to create the following Internet addresses via subdomains:
office.myhomepage.com
www.office.myhomepage.com
support.myhomepage.com
www.support.myhomepage.com
accounting.myhomepage.com
www.accounting.myhomepage.com

22. What does E-Mail forwarding mean?

With the help of E-Mail forwardings you have the possibility to forward every E-Mail address with the ending "@YourDomain.at", like e.g. postmaster@YourDomain.at, office@YourDomain.at or webmaster@YourDomain.at, to your present E-Mail account.

23. What is a POP3 E-Mail Account?

A POP3 E-Mail account is a real E-Mail Account with an own username, password and POP3 Server (pop.sprit.org) of which your E-Mail can be retrieved at any time via E-Mail Client (e.g. Outlook Express, Mozilla Thunderbird, etc.). On SPRIT.ORG you have the possibility to retrieve your POP 3 E-Mail accounts per webmail. A POP3 E-Mail account at SPRIT.ORG contains 15 MB capacity.

24. What is a web forwarding?

Web forwarding is the forwarding of a domain to any Internet address (e.g. to http://members.someprovider.at/myuser). This can be done hidden or directly. On a hidden web forwarding your domain name is maintained in the address bar of the Internet browser. In case you already have sufficient, fast and stable webspace, the web forwarding is the best choice. How to order the web forwarding: simply enter your requested domain into our domain query, select your ending and click 'GO'.

25. What does IP Pointing mean?

IP Pointing is the direct forwarding of a domain to a web server. In case you run a self-contained webserver with statistic IP address and you would like to have your domains forwarded to it - then IP Pointing is the best choice. How to order IP pointing: simply enter your requested domain into our domain query, select your ending and click GO.

26. Where do I find important forms?

You will find forms for cancellations, transfers, change of data, etc. at www.sprit.org/en/forms.

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